their answer : sorry sir we clean only once in the morning !! My husband told them it wasn't even touched, and they said u probably forgot to remove the (don't disturb) sign !!! We told them it was not hung on the door in the first place plus we saw the housekeeping guy and asked him to clean our room. we spent the whole day in jeddah and came back at 12:30 am to find that our room was not cleaned !!!! My husband called the housekeeping to tell them the room was not cleaned and that we need someone to clean it. next day we left to jeddah and before leaving our room we asked the housekeeping guy to clean the room since it wasn't cleaned the day before. my order was cheese burger and it was sooo dry (both beef patty and the bun). we asked them for mayo and mustard 2 times but we never got it. the food was okay, not so good but not so bad. we came back and ordered dinner (their menu has very limited choices and is over priced). we were so tired to we slept for couple of hours then went to perform oumra.
we waited until 5:15 pm and i asked my husband to go himself and check if the room is ready, they told him yeah u can go to ur room !! So it was ready but no one informed us !! We went to our room (no one escorted us we had to figure everything out ourselves) to find a filthy room, broken furniture and not the Fairmont standard we know.
we've been asked to wait and they will call us when the room is ready. surprisingly our room was not yet ready for check in !! Although worldwide check in time is 2:00 pm. we arrived 4:30 pm on Thursday 11th of May. We arrived from riyadh to jeddah then took a car to mecca after a tiring trip. We've chosen Fairmont over other excellent hotels in Mecca since we truly love this Hotel brand (used to actually).
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